Frequently Asked Questions
Delivery usually takes between 3 to 5 working days however you can choose a delivery date in the checkout.
You can expect a bag approx. 3ft x 3ft in size so please ensure you have room to accept delivery.
We cannot deliver onto a gravel driveway due to the small wheels on our trolly. Concrete, tarmac, block paving and other hard surfaces are fine.
No we can’t lift over fences or hedges.
Unfortunately all turf is delivered to the closed point that we can get with our vehicle due to how labour intensive it is to move it even short distances.
We do have busy periods in the day where we struggle to answer all of the calls however you can wattsapp 07795956683 and we will respond even if we are dealing with other calls
Each full bulk bag will cover approx. 12m2 at 50mm thick
Each roll of turf is approx 180cm x 60cm which will cover approx 1m2
Rest assured our soil’s are one of the best products available on the market.
Yes you can cancel your order for a full refund providing it hasn’t left our yard, if it has already left you will be responsible for the transport costs involved.
Yes please email us with your request.
Yes we do please email us with proof of trading and we will be happy to price each job individually for you.
UK Mainland Delivery
Valley Contractors can deliver to a home or work address throughout the UK (mainland) – whichever is more convenient for you.
In most cases, deliveries are made by a 3rd party company using a tail-lift and hand maneuvered pump truck. However a vehicle with a crane is available in some Midlands areas
How much will delivery cost and how long does it take?
We have a range of delivery options available including:
Collect in Store
How does it work?
For delivery enquiries please refer to your tracking details. Please email us for tracking info or if Palletways has emailed you please contact them with your order number to confirm delivery.
Valley Contractors can only guarantee delivery to kerbside (in some cases a driveway).
Unfortunately, we cannot offload onto gravel or loose areas, grass, steep slopes or soil areas. Please ensure there is adequate room for delivery vehicles to access your property, free from obstruction and parked cars OR issues with height or weight restrictions. If you have any questions regarding delivery please contact us on 0121 474 3506 before ordering.